TraWelled Support

Need help? Email email@cueplaymedia.com. Include your iPhone model, iOS version, and a short description of what happened.

How do I add a country?

Open My Passport, search under Add Countries, and tap the add button beside a country.

How do I remove a stamp?

In My Passport, tap the remove button on the stamped country. The country remains available to add again later.

Where is my passport stored?

Your visited-country list is stored on your iPhone in the current release. No account is required.

How do I restore Premium Guides?

Open a premium guide and choose Restore Purchases. Use the same Apple Account that made the original purchase.

Why is a country guide unavailable?

All supported countries can be stamped, but detailed guides are being added progressively. A country may appear in the passport before its guide is available.

Can I rely on emergency or travel information?

TraWelled is a planning reference, not an emergency, legal, medical, or government service. Verify urgent information with official local authorities before acting.